Versand
Thank you for shopping with info@stevemaddena.shop.
This Shipping, Returns and Refund Policy explains our delivery procedures, statutory withdrawal rights, return conditions, defective-product procedures, and refund process.
Our store offers women's fashion clothing, including dresses, mini skirts, fashion jeans, skirts, slim-fit trousers, and other fashion apparel.
Nothing in this policy limits or excludes any mandatory rights available to consumers under applicable German or European Union consumer protection law.
1. Free Standard Shipping
All orders placed through info@stevemaddena.shop qualify for free standard shipping.
There is no standard shipping charge for eligible orders.
Standard Shipping Cost: Free
We do not impose a minimum order value for the free standard delivery described in this policy.
2. Estimated Delivery Time
Our estimated standard delivery time is:
15–20 days
The estimated delivery period begins after your order has been successfully confirmed for fulfillment.
Delivery estimates may be affected by circumstances outside our reasonable control, including carrier disruptions, severe weather, public holidays, customs procedures where applicable, incorrect delivery details, or exceptional transportation delays.
Where mandatory consumer law provides customers with rights relating to delayed delivery, those rights remain fully unaffected.
3. Order Confirmation
After you place an order, you will normally receive an electronic order confirmation using the contact information supplied during checkout.
Please review your order details carefully, including:
-
Customer name;
-
Product and size;
-
Quantity;
-
Shipping address;
-
Contact information.
If you notice an error, contact us as soon as possible at:
We will make reasonable efforts to correct the information before shipment, but we cannot guarantee that an order can be changed once fulfillment has begun.
4. Shipping Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please make sure that your:
-
Recipient name is correct;
-
Street and building information is complete;
-
Postal code is correct;
-
City and country are correct;
-
Contact information is accurate.
If an order cannot be delivered because incorrect or incomplete information was supplied, please contact us at info@info@stevemaddena.shop so that we can review the available options.
Any additional costs will only be charged where legally permitted and where the customer is responsible for those costs.
5. Tracking Information
Where shipment tracking is available, tracking information may be provided after the order has been dispatched.
Please note that tracking systems operated by carriers may require additional time to display the first tracking update.
A temporary lack of tracking movement does not necessarily mean that the parcel has stopped moving through the delivery network.
If you have concerns about your shipment, contact:
6. Multiple Packages
An order containing multiple products may occasionally be delivered in more than one package.
Different packages belonging to the same order may arrive on different dates.
You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.
7. Delivery Delays
Although our estimated delivery time is 15–20 days, occasional delays may occur.
If your order has not arrived within the expected period, contact us at:
Please include your order number so that we can investigate the shipment.
Nothing in this policy limits any statutory rights you may have if delivery is not completed within an agreed or legally required period.
8. Lost Packages
If tracking information indicates that a shipment may have been lost, or if your parcel has not arrived after an unreasonable delay, please contact us at:
We will review the available tracking information and, where appropriate, contact the relevant shipping provider.
If the goods are confirmed as lost before the risk has legally transferred to you, we will provide the remedy required by applicable consumer law.
9. Damaged Packages
If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably possible.
If an item is damaged, defective, incomplete, or incorrect, contact:
Please provide:
-
Your order number;
-
Your name;
-
A description of the problem;
-
Photographs of the item and packaging where reasonably available.
Photographs are requested to help us investigate the issue and do not remove any statutory rights you may have.
10. Statutory 14-Day Right of Withdrawal
Consumers purchasing eligible goods online generally have the right to withdraw from the purchase contract within 14 days without giving any reason.
For goods, the withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods.
If an order contains several goods delivered separately, the applicable withdrawal period generally begins when you or a designated third party takes possession of the last relevant item, where required by applicable law.
To exercise your statutory right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.
Send your withdrawal request to:
Your email should preferably include:
-
Your full name;
-
Your order number;
-
The product or products concerned;
-
A clear statement that you wish to withdraw from the purchase contract.
You do not need to provide a reason for exercising an applicable statutory right of withdrawal.
11. Returning Products After Withdrawal
After informing us that you are exercising your statutory right of withdrawal, you must return the relevant goods without undue delay and, where applicable, no later than 14 days after notifying us of your withdrawal.
Before sending a return, contact:
We will provide the applicable return instructions so that your return can be correctly identified and processed.
Do not send products to an address that has not been confirmed for your return.
12. Return Conditions for Women's Clothing
Customers may inspect and try on clothing to the extent reasonably necessary to determine its nature, characteristics, fit, and functioning.
For clothing such as dresses, mini skirts, jeans, skirts, and trousers, we recommend trying the item on carefully and only for the time reasonably necessary to assess its fit and appearance.
Returned clothing should, where reasonably possible:
-
Be clean;
-
Be returned with supplied accessories;
-
Include original labels and tags where still available;
-
Include the original packaging where reasonably possible;
-
Be securely packaged for return transportation.
Customers should avoid wearing returned clothing for ordinary daily use beyond what is reasonably necessary to inspect or try it on.
Products should not be deliberately:
-
Washed;
-
Altered;
-
Cut;
-
Damaged;
-
Stained;
-
Contaminated with cosmetics;
-
Contaminated with perfume or strong odors;
-
Used beyond what is reasonably necessary to inspect the product.
The absence of original packaging or tags does not automatically eliminate a statutory withdrawal right.
However, where permitted by applicable law, a customer may be responsible for diminished value resulting from handling the goods beyond what was necessary to establish their nature, characteristics, and functioning.
13. Change-of-Mind Return Shipping Costs
If you exercise your statutory withdrawal right because you changed your mind, ordered the wrong size, or no longer want an otherwise conforming product, you are responsible for the direct cost of returning the goods, to the extent permitted by applicable law.
We recommend using a trackable shipping method and retaining proof of shipment until your return has been completed.
Original standard delivery through our store is free.
14. Defective, Damaged, or Incorrect Products
If you receive a product that is:
-
Defective;
-
Damaged;
-
Incorrect;
-
Missing;
-
Materially different from what you ordered;
-
Otherwise not in conformity with the purchase contract,
please contact us at:
Please provide your order number and information describing the issue.
Where required by applicable law, we will provide an appropriate statutory remedy.
Depending on the circumstances, this may include:
-
Repair, where appropriate;
-
Replacement;
-
Price reduction;
-
Refund;
-
Other remedies required by applicable consumer law.
Where a product is defective, damaged, incorrect, or otherwise non-conforming and we are legally responsible, the reasonable costs necessary for the applicable return or remedy will not be imposed on the customer where prohibited by law.
15. Statutory Rights for Defective Goods
Your rights relating to defective or non-conforming goods are separate from your 14-day statutory withdrawal right.
The expiry of the 14-day withdrawal period does not automatically eliminate statutory rights you may have concerning defective goods.
Nothing in this policy excludes, reduces, or replaces mandatory statutory conformity or warranty rights available under German or European Union law.
16. Refunds Following a Valid Withdrawal
When you validly exercise an applicable statutory right of withdrawal, we will reimburse payments that must legally be refunded.
Because standard shipping on all orders is free, there is normally no standard outbound shipping charge to reimburse.
Refunds will be processed without undue delay and, where required by applicable law, no later than 14 days after we receive notice of your decision to withdraw.
For purchases involving physical goods, we may withhold reimbursement until:
-
We receive the returned goods; or
-
You provide evidence that the goods have been sent back,
whichever occurs first, where permitted by applicable law.
17. Refund Method
Eligible refunds will normally be issued using the same payment method used for the original purchase, unless another method has been expressly agreed and such alternative method does not result in additional charges to you.
After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
We do not control the processing times of independent financial institutions or payment providers.
18. Exchanges
If you ordered clothing in the wrong size or would prefer another product or variation, please contact:
Where direct exchanges are available, we will provide instructions.
Where a direct exchange is not available, you may exercise any applicable return or withdrawal rights and place a new order for the preferred size or product.
Any voluntary exchange process offered by us does not restrict your statutory consumer rights.
19. Sale and Promotional Products
Discounted, promotional, or sale products are not automatically excluded from statutory withdrawal rights.
If a statutory right of withdrawal applies to a sale item, you may exercise that right under the same statutory requirements unless a specific lawful exception applies.
Statutory rights concerning defective or non-conforming goods also remain unaffected by a discount or promotional price.
20. Exceptions to the Statutory Right of Withdrawal
Certain products may be excluded from the statutory right of withdrawal where an exception is specifically provided by applicable law.
Examples may include:
-
Goods made according to the customer's specifications;
-
Clearly personalized products;
-
Goods that deteriorate or expire rapidly;
-
Sealed goods that are unsuitable for return for health protection or hygiene reasons where the seal has been removed after delivery;
-
Goods that become inseparably mixed with other items after delivery;
-
Other products expressly excluded under applicable law.
An exception will only be applied where all applicable legal requirements for that exception are satisfied.
Ordinary women's fashion clothing is not automatically excluded from statutory withdrawal rights simply because it has been tried on appropriately.
21. Order Cancellation Before Shipment
If you wish to cancel an order before shipment, contact us as soon as possible at:
We will make reasonable efforts to cancel the order before dispatch.
However, because orders may move into fulfillment quickly, we cannot guarantee that a cancellation request can be completed before shipment.
If the order has already been dispatched, any applicable statutory withdrawal rights remain unaffected.
22. Refused and Unclaimed Deliveries
Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of the statutory right of withdrawal.
If you wish to withdraw from your purchase, you should communicate your decision clearly to:
If a parcel is returned because it was refused, unclaimed, or could not be delivered, we will review the circumstances and process the matter in accordance with applicable law.
Any deduction for additional costs will only be made where legally permitted.
23. Incorrect Products
If you receive an item different from the one you ordered, please do not treat it as a standard change-of-mind return.
Contact us at:
Include your order number and details of the incorrect item.
Where we sent the wrong product, we will provide an appropriate remedy and bear any costs that applicable law requires us to bear.
24. Partial Orders
If your order arrives with one or more items missing, first check whether your order was divided into multiple shipments.
If you believe part of the order is genuinely missing, contact:
We will investigate the order and provide the appropriate remedy where necessary.
25. Return Shipping Responsibility
For clarity:
Change-of-mind/statutory withdrawal return:
The customer bears the direct return shipping cost where legally permitted and properly disclosed.
Defective, damaged, incorrect, or non-conforming product:
We bear the necessary return costs where required by applicable law.
This distinction does not affect any mandatory consumer protection rights.
26. Refund Deductions for Diminished Value
When exercising a statutory withdrawal right, you are entitled to inspect and handle the clothing as reasonably necessary to determine its nature, characteristics, and fit.
If the product has been handled beyond what is reasonably necessary and this causes a loss of value, we may, where legally permitted, make an appropriate deduction corresponding to the diminished value.
A deduction will not be imposed merely because a customer legitimately inspected or carefully tried on a garment.
27. Return Packaging
Please package returned clothing securely to reduce the risk of damage during transportation.
Where reasonably possible, use the packaging in which the product was received or other suitable protective packaging.
Customers should keep proof of return shipment until the return and refund have been completed.
28. Contacting Customer Service
For questions concerning:
-
Shipping;
-
Delivery;
-
Tracking;
-
Delayed orders;
-
Lost orders;
-
Damaged goods;
-
Returns;
-
Withdrawal;
-
Exchanges;
-
Refunds;
-
Incorrect items,
please contact:
info@stevemaddena.shop
Email: info@info@stevemaddena.shop
Please include your order number whenever possible so that we can identify your purchase efficiently.
29. Mandatory Consumer Rights
This policy is intended to supplement applicable German and European Union consumer law.
Nothing in this Shipping, Returns and Refund Policy is intended to exclude, restrict, or waive any mandatory statutory right that cannot lawfully be excluded or restricted.
If any provision of this policy conflicts with a mandatory consumer protection requirement, the applicable mandatory legal provision will prevail.
30. Policy Updates
We may update this Shipping, Returns and Refund Policy when necessary to reflect changes to our shipping operations, products, services, or legal requirements.
The policy applicable to an existing purchase will remain subject to the contractual and mandatory legal rights applicable to that purchase.
The current version will be published on our website.
Contact Information
Store: info@stevemaddena.shop
Customer Service Email: info@info@stevemaddena.shop
For all shipping, return, refund, withdrawal, or order-related inquiries, please contact us by email.
- Choosing a selection results in a full page refresh.