Widerrufsrecht
Thank you for shopping with info@stevemaddena.shop. We want our customers to shop with confidence. This Return and Refund Policy explains your rights and the procedures applicable to returns, withdrawals, defective products, and refunds.
Nothing in this policy limits or excludes any mandatory rights available to consumers under applicable German or European Union consumer protection law.
1. Statutory Right of Withdrawal
If you are a consumer purchasing goods online, you generally have the right to withdraw from your purchase within 14 days without giving any reason.
For purchases of goods, the withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods.
If one order contains several goods delivered separately, the withdrawal period generally begins when you or a third party designated by you takes physical possession of the last item.
To exercise your right of withdrawal, you must inform info@stevemaddena.shop of your decision to withdraw from the contract by making a clear statement before the withdrawal period expires.
You may submit your withdrawal request by email to:
Your message should preferably include your name, order number, the products concerned, and a clear statement that you wish to withdraw from the purchase.
You do not need to provide a reason for exercising your statutory right of withdrawal.
2. Returning Goods After Withdrawal
After notifying us of your decision to withdraw, you must return or hand over the goods without undue delay and no later than 14 days after the date on which you notified us of your withdrawal.
Please contact us at info@info@stevemaddena.shop for the applicable return instructions before sending your parcel so that we can identify and process your return correctly.
The return deadline is met if you send the goods back before the 14-day return period has expired.
3. Condition of Returned Products
You are permitted to inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics, and functioning, in the same way that you would normally be able to inspect a product in a physical store.
You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Whenever reasonably possible, returned products should include their original packaging, accessories, manuals, labels, and other items supplied with the product. The absence of original packaging does not automatically remove statutory withdrawal rights, but customers should package returned goods securely to prevent damage during transportation.
4. Return Shipping Costs
For returns made because you have changed your mind or exercised your statutory right of withdrawal, the customer is responsible for the direct cost of returning the goods, unless we expressly agree otherwise.
If the product is defective, damaged upon delivery, incorrect, or otherwise does not conform to the contract, reasonable return shipping costs will be borne by info@stevemaddena.shop where required by applicable law.
We recommend using a trackable shipping method and retaining your shipping receipt until your return and refund have been completed.
5. Refunds Following Withdrawal
If you validly withdraw from your purchase, we will reimburse payments received from you for the affected purchase, including the cost of the least expensive standard delivery method offered for the original order where required by law.
If you selected a more expensive delivery option, such as express or premium delivery, we are not required to reimburse the additional amount exceeding the cost of our least expensive standard delivery option.
Refunds will be made without undue delay and, where applicable, no later than 14 days after the date on which we are informed of your decision to withdraw.
For sales contracts involving goods, we may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first, where permitted by law.
6. Refund Method
Refunds will normally be issued using the same payment method used for the original transaction, unless another method has been expressly agreed with you.
You will not be charged an additional fee by info@stevemaddena.shop solely because we issue an eligible refund.
After a refund has been processed, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
7. Damaged, Defective, Incorrect, or Missing Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incorrect, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible at:
Please provide your order number and a description of the problem. Photographs or other reasonable evidence may help us investigate the issue more quickly.
Depending on the circumstances and your statutory rights, an appropriate remedy may include repair, replacement, price reduction, or refund.
This Return and Refund Policy does not restrict your mandatory statutory rights concerning defective or non-conforming goods.
8. Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain categories of goods where an exception is provided by applicable German or European Union law.
Examples may include:
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Goods made to the consumer's specifications or clearly personalized;
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Goods that are liable to deteriorate or expire rapidly;
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Sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery;
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Goods that, after delivery, become inseparably mixed with other items because of their nature;
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Other products or contracts that are legally exempt from the statutory right of withdrawal.
Any statutory exception will only be applied where the requirements of applicable law are satisfied.
9. Sale and Promotional Items
Sale, discounted, or promotional products are not automatically excluded from statutory consumer rights.
Where a statutory right of withdrawal applies, eligible discounted or promotional goods may also be returned in accordance with that right unless a lawful exception applies.
Your statutory rights relating to defective or non-conforming products remain unaffected.
10. Exchanges
If you would like a different product, size, or variation, please contact us at info@info@stevemaddena.shop.
Where a direct exchange is not available, you may return an eligible item in accordance with this policy and place a new order for the preferred product.
Any exchange procedure offered voluntarily by us is separate from and does not restrict your statutory withdrawal or warranty rights.
11. Refused or Undeliverable Parcels
If an order is returned to us because the delivery address supplied by the customer was incorrect or incomplete, delivery was repeatedly unsuccessful, or the parcel was not collected, we will review the circumstances before processing any refund or reshipment.
Any deduction for additional costs will only be made where permitted by applicable law and where the customer is legally responsible for those costs.
12. Order Cancellation Before Shipment
If you wish to cancel an order before it has been shipped, contact us as soon as possible at:
We will attempt to process the cancellation before dispatch. However, orders may be processed quickly, and we cannot guarantee that an order can be stopped once fulfillment has begun.
If an eligible consumer order has already been dispatched, your statutory right of withdrawal remains unaffected.
13. Statutory Rights for Defective Goods
Consumers may have mandatory statutory rights when purchased goods are defective or do not conform to the contract.
These rights are separate from the 14-day right of withdrawal and are not limited by any voluntary return conditions contained in this policy.
Where applicable, remedies may include repair or replacement and, where the relevant legal requirements are satisfied, a price reduction or refund.
14. Processing a Return
To help us process your request efficiently, please email:
Please include:
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Your order number;
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Your full name;
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The product you wish to return;
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Whether you are exercising your statutory right of withdrawal or reporting a problem with the goods;
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Details of any defect, damage, or incorrect product, where applicable.
We will provide the relevant return instructions.
Please do not send a return to an address that has not been provided or confirmed for your return request.
15. Contact Information
If you have questions about returns, withdrawals, refunds, exchanges, damaged goods, or this Return and Refund Policy, please contact:
info@stevemaddena.shop
Email: info@info@stevemaddena.shop
We will make reasonable efforts to respond to customer inquiries as promptly as possible.
16. Applicable Consumer Protection Rights
This policy is intended to operate alongside applicable mandatory German and European Union consumer protection legislation.
If any provision of this policy conflicts with a mandatory consumer right that cannot legally be excluded or restricted, the mandatory statutory provision will apply.
info@stevemaddena.shop respects the statutory rights of consumers and will not use this policy to remove or reduce rights that customers are entitled to under applicable law.
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